Terms and Conditions

Terms & Conditions

These are the terms and conditions of service between: B&R Dining here after referred to as “the Company” and the “Client” defined as: any person/company/s or organization/s for which “the Company” undertakes to do/are doing any work. “Work” is defined as any catering/management/ staffing/resourcing, done by “the Company” for the “client” in any given circumstances.

Estimates

All estimates are provided free of charge, with the exception of those quotations requiring significant outlay on our part, where a nominal charge may be requested to cover our costs. Estimates can be given in writing by Email or Post. At B&R Dining, we use our years of experience to ensure the estimates are as accurate as possible based on the information supplied; however, “the Company” reserve the right to correct any mistakes on the estimate or quote in writing as soon as it comes to our attention. An estimate is valid for 21 days from the date of issue. All estimates or quotes are subject to these “terms and conditions” unless otherwise agreed in writing.

Tastings

The company does offer complimentary tastings located at our restaurant in Cambridgeshire. These tasting are fully complimentary for up to four people. Additional guests are charged at £30 per head + VAT.

Payment Terms

A confirmation booking fee of 30% of the total estimated bill is required to hold the date. This booking fee is not refundable should the client cancel the function.
A pre-event invoice will be issued that will contain an estimate of the event total. Full payment of the deposit must be made 7 days after confirmation of booking.

Balance Payments

The balance (final) payment will be invoiced four weeks ahead of your event. To enable this, we will ask for your final guest numbers and dietary information to be supplied six weeks in advance of your event. We will calculate the total invoice based on these numbers and deduct the deposit amount to arrive at your balance payment.

Cancellation

Cancellations should be made over the telephone in the first instance but must also be confirmed in writing to the Company. The booking will only be confirmed as cancelled once the Client has received a written or emailed ‘Cancellation Acknowledgement’ reply from the Company. Any cancellation will result in the loss of the booking fee.
If the Client cancels or is deemed to have cancelled the booking (prior to the event) during the timeframes set out below, the following percentages of the remaining final balance from the quoted price will become immediately due for payment –
90 to 62 days prior 50%
61 to 32 days prior 75%
31 days or less 100%
The Company reserves the right at any time to withdraw any credit terms granted and charge interest on accounts which remain unpaid after the payment request date at the rate of 8% per month or part thereof, above the Bank of England minimum lending rate. Such accounts will be passed to a debt recovery agency or solicitor, and all costs incurred will be recoverable from the client.

Diminishing Guest Numbers

We reserve the right to review costs and charges if the number of adult guest attendees drops by 15% or more between deposit and final payment.

Hire Costs

All crockery, cutlery, glassware, linen, catering service equipment & hire of any catering equipment will be on the initial quote and amended were required for the final invoice.

Allergies, Dietary Requirements & Children’s Menu

We will provide alternative menus for any dietary requirements notified within 30 days of an event. Any costs involved for outsourcing catering to specialist companies will be chargeable. If we are notified of any allergies, we will ensure that these ingredients are not used in the food provided; however, we cannot guarantee any dishes free from trace elements due to the nature of the kitchens. With our Children’s Menu we offer out to our clients an option of choosing a smaller portion of the Adult selected menu or one of the Children main options, exclusively, from the Children’s Menu.

Food Safety

The company follows strict health and safety guidelines. Chilled food can only be left out of refrigeration for a maximum of 4 hours. After this time the food will be deemed unsafe and consequently disposed of. Hot food on a buffet can only be kept out (below 75 degrees) for a maximum of 2 hours and will then be deemed unsafe and disposed of. The company cannot therefore allow food to be left at a venue to the client’s disposal.

Force Majeure

No liability is accepted by B&R Dining for failure of performance due to strike, lockout, hostilities, or any other circumstances outside the control of B&R Dining.
The correspondence between the company and the client shall be taken as confirmation of the client’s agreement with and acceptance of the foregoing terms and conditions. An exchange of letters /emails constitutes a contract.

Anti-Harassment Policy

Recently there has been a growing number of cases of harassment experienced by some suppliers at weddings. As a result of this, the following statement has been added to our terms and conditions policy. We have a duty of care to all our staff who work with us here at B&R Dining and we will not tolerate harassment or inappropriate behaviour of any kind whilst we are providing our services.

It is your responsibility to make sure all your guests behave appropriately towards all our staff members on the day of the event and any subsequent days our services are required.

If any members of staff working for B&R Dining experience any inappropriate, threatening, hostile, egregious or offensive behaviour* from any of your guests or suppliers on the day, we will be informing you directly and ask you to make sure the behaviour stops immediately. Of course, we appreciate that you might not wish this to be brought to you directly on the day, in this case we would request someone within your wedding party be nominated as our point of contact in the event an incident take place and we can ask them to take charge of the issue.

Following the issue being raised, if the behaviour continues, we reserve the right to remove ourselves from the venue for our own safety/protection.

This would be our last resort, but we are entitled to work without experiencing harassment or inappropriate behaviour of any kind. If the behaviour is serious to the extent that working within the environment in the presence of the said guest is not possible and the simply stopping of the behaviour would not be a sufficient response, then we would reserve the right to leave the venue and would not be providing any refund for any reduced hours or services.

I would kindly ask of you to make any of your invited guests or suppliers aware of our anti-harassment policy in advance of the event day, so they are fully aware of the seriousness and need for such policy. Also, we hope by doing this, they are respectfully aware that you are taking this matter seriously and harassment of any kind will not be tolerated.

*(This includes and is not limited to, any unwanted physical touching of any kind, verbal harassment including unwanted personal questions and any behaviour which is deemed inappropriate towards another individual within a workplace environment.)

Agreement

Please sign below to confirm that you have read and understood these terms and conditions and you agree to or accept the conditions of this contract.

DATE – ___________________________________________________________

NAME IN CAPITALS _______________________________________________

POSITION _________________________________________________________

SIGNATURE _______________________________________________________